Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including poles and tracks, and part orders of wallpaper. This is why we always recommend ordering samples of fabrics and wallpapers before placing an order.
All other items may be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. WALLPAPER ORDERS MAY ONLY BE RETURNED AS COMPLETE ORDERS.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.If the product is defective in any way or has a fault, a replacement or refund will be made as long as the product is in the same condition as dispatched and it is within seven days with the sales ticket and in the original packaging. Please note that you should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. We also always recommend that you order a sample first to avoid any confusion regarding colour, scale of pattern, finish etc.
In the event of a fault, please email us with the details to firstname.lastname@example.org.
If you are returning any products, please send them to: Tangletree Interiors: Returns Department, 21 Rutherford Street, Newcastle upon Tyne, Tyne and Wear NE4 5DT. (This is our address for returns and any other communication).